SHIPPING & RETURNS

Introduction

This delivery policy gives a detailed explanation of delivery methods, delivery times and delivery charges that apply to any orders of Retro Football Kits products made via our website. This policy is a legally binding document, and forms part of the contract of sale between you and Retro Football Kits made under our terms and conditions of sale.

Shipping methods/options

UK

Service	Delivery Time	Cost	Free Above
Standard Delivery	3-5 Working Days	£4.99	£80
DPD Local	Next Working Day	£5.99	£80

 **ALL ORDERS MUST BE MADE BEFORE 3pm FOR NEXT DAY DELIVERY**

Europe

Location	Service	Delivery Times	Cost	Free Above
Ireland 🇮🇪	Standard Tracked	3-5 Days	£10	N/A
Germany  🇩🇪	Standard Tracked	3-5 Days	£10	N/A
France 🇫🇷	Standard Tracked	3-5 Days	£10	N/A
Spain 🇪🇸	Standard Tracked	3-5 Days	£10	N/A
Netherlands 🇳🇱	Standard Tracked	3-5 Days	£10	N/A
(Other)	Standard Tracked	3-5 Days	£10	N/A

 

**Working Day Services**

USA/Canada/Australia/New Zealand

Location	Service	Delivery Times	Cost	Free Above
United States 🇺🇸	Standard Tracked Express DHL	5-7 Days 2-3 Days	£8 £15	N/A
Canada 🇨🇦	Standard Tracked Express DHL	7-10 Days 2-3 Days	£8 £15	N/A
Australia 🇦🇺	Standard Tracked Express DHL	7-10 Days 2-4 Days	£10 £15	N/A
New Zealand 🇳🇿	Standard Tracked Express DHL	7-10 Days 2-4 Days	£10 $15	N/A
(Other)	Standard Tracked Express DHL	Email For More Info	N/A	N/A

 

**Working Day Services**

INTERNATIONAL RETURNS

You may return an international order within 30 days of receiving your order for an exchange or refund. To return an international order, please follow the steps below;

Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, apply returns label you choose onto the packaging securely.

Returns 

Once the refund is processed, the refund will take approximately 3-5 working days for the refund to be credited back to your original payment method.

For any further enquiries regarding international orders or returns, please contact us at support@retrofootballkits.co.uk

Receipt and signature

All deliveries must be received and signed for in person at the delivery address.

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

Delivery problems

If you experience any problems with a delivery, please contact us by email to 'support@retrofootballkits.co.uk' If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

• You provided the wrong address for delivery.
• There is a mistake in the address for delivery that was provided.
• The address for delivery is not reasonably accessible.
• The address for delivery cannot safely be accessed.
• Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. 

Returns Introduction

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers including worldwide deliveries.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

• We receive the returned product within 14 days following the date of delivery of the product
• The returned product is unused, in its original packaging, with any labels still attached,
• and otherwise in a condition enabling us to sell the product as new
• You comply with the returns procedure set out below; and
• None of the exclusions set out below apply.

 Sale items

Please note any items purchased from our sale are non-refundable or you may exchange your goods for another size/product to the equivalent value.

 Returns procedure

In order to take advantage of your rights under this returns policy, you must: Return the item or items in the original packaging with all tags still fully in tact. The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

Products returned under this policy must be sent by recorded signed for delivery to:

Retro Football Kits Limited

Oxford Street East

Ashton Under-Lyne

OL7 0RE

UK

 

You will be responsible for paying postage costs associated with returns under this policy.

 

Exclusions

The following products may not be returned under this policy:

Goods that have been used, worn, washed, modified or damaged in anyway.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):